Remote Customer service Jobs · Technical Troubleshooting

• Own the post-sale relationship for Rafio, from developing client agreements through onboarding to confident, independent daily use.
• Scope, build, and troubleshoot integrations connecting Rafio to customers' existing systems and data, driving adoption and expansion.
• Serve as the liaison between clients and the platform team, triaging requests, building scalable systems, and eventually leading the customer success team.

Raftelis is a management consulting firm helping local governments and utilities thrive through finance, assessment, communications, technology, executive recruitment, and strategic planning. The company has served more than 700 organizations in the past year, has a dozen-plus offices across the US, and is certified as a Great Place to Work with a culture focused on work-life balance and genuine care.

• Guide clients through the onboarding process, ensuring they have the knowledge and resources to integrate products.
• Develop product expertise and provide technical assistance to support implementation and troubleshoot issues.
• Act as a key client contact through calls, presentations, and high-touch email communication, and prioritize technical support tickets.

Experian is a global data and technology company that powers opportunities for people and businesses worldwide, operating across markets from financial services to healthcare. With a team of 25,200 people in 32 countries, Experian invests in people and advanced technologies to unlock the power of data, and is recognized as a World's Best Workplace.