- Assist the Creator Support team in managing inbound requests and ensuring timely resolution.
- Troubleshoot technical issues, escalate complex cases, and maintain accurate records of product issues.
- Contribute to building support resources like FAQs and knowledge base articles, partnering with cross-functional teams.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs. Recently becoming a unicorn with a $1.5B valuation, the company values fast-moving, impact-driven work alongside accomplished teammates.